New regime for Mataura Service Centre/Library

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The number of people providing feedback during a trial reduction of staff at the Mataura Service Centre and Library was low, Gore district librarian Lorraine Weston-Webb said.
The trial ran from February until April.
The new regime, albeit with some modifications, should be adopted permanently at the centre, she said.
The matter is to be discussed at the Mataura Community Board’s Monday meeting.
Ms Weston-Webb said the new plan was subject to finding another part-time staff member.
In a report tabled for the meeting, Ms Weston-Webb said when rates clerk Pam Courtney resigned in December 2015, it was decided her replacement would be based in the Gore office and the Mataura Service Centre and Library would become a sole-charge operation.
‘‘Initially we did this within existing resources, and this meant that we cut back slightly on opening hours, shifting opening from 8.30am to 9am, closing between 12.30pm and 1.30pm for lunch, while retaining the previous 5pm closing time,’’ Ms Weston-Webb said.
The trial was prompted by the fact there was not enough business in Mataura to justify retaining two staff, she said.
It was proposed the centre be staffed by sole-charge librarians who would also work in Gore.
Feedback showed people were not in favour of the facility closing at lunchtime.
During times of increased customer demand, such as when rates are being paid, there was a need to have more than one staff member on duty, she said.
A staff member working alone carried a risk of occasional challenging or aggressive behaviour and that was of concern, she said.
After feedback was considered, it was decided to keep the centre open throughout the day.
Miss Courtney will return to cover Friday mornings and lunchtimes and the council is to appoint another person for Monday to Thursday lunchtimes and as a casual.